Great carnet discount offer, pity we can’t buy the train tickets

They are not online and all the stations we visited didn’t have them

You have praised carnet books of train tickets which offer discounted fares. I live in Cambridge and regularly travel into London with First Capital Connect and they appeared ideal. However, it appears they are impossible to purchase. They are not available online and each time I have attempted to buy them from Cambridge, Royston and Kings Cross stations, the option didn’t appear to be on their ticketing systems.

I complained to FCC but without any kind of breakthrough. It seems access to these fares is very limited. CW, Cambridge

You are right to say we think these tickets good value for regular travellers – we use them.

The First Capital Connect website clearly shows they are available from Cambridge to King’s Cross.

For some time, you haven’t been able to buy online, but they should be available at any of the stations you tried – especially Royston which is run by FCC.

The company seemed genuinely surprised when we raised this problem. It has spoken to all three stations to remind them that these tickets exist, and can be sold. “We are thankful to CW for raising this as we are keen to make them available as they offer great value for money,” says an FCC spokesman.

Under the ticketing rules all stations have to offer all tickets – irrespective of which train firm offers the service.

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